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Case Study: Transforming Telemedicine with SumTech Labs

Client Overview

Industry: Healthcare, Telemedicine, Hospital IT & Communications
Core Focus: Enhancing internal telemedicine services for seamless patient, doctor, and nurse communication

Company is a globally renowned healthcare and research institution specializing in cancer care. To enhance internal communication and telemedicine services, it required a custom-built internal telemedicine system that could fully utilize their existing video and phone endpoint infrastructure for seamless patient-doctor-nurse communication.

SumTech Labs was entrusted to build this system from the ground up, ensuring a high-performance, secure, and scalable telemedicine solution that maximized hospital efficiency while improving the patient experience.

Challenges

  1. Building a Custom Telemedicine System from Scratch
    a. It needed a bespoke internal telemedicine system that seamlessly integrated with their video and phone endpoints.

  2. Enhancing Doctor, Nurse, and Patient Communication
    a. The solution had to enable secure, real-time video and voice communication within the hospital.

  3. Supporting External Participants (Family Members & Translators)
    a. Patients needed the ability to invite family members or professional translators to participate in virtual consultations.

  4. Optimizing Existing Video & Phone Infrastructure
    a. It wanted to leverage its existing telecommunication hardware, ensuring cost efficiency and maximum resource utilization.

  5. Improving Doctor Productivity & Operational Efficiency
    a. The system had to minimize communication delays and streamline patient care workflows.

SumTech Labs' Approach

SumTech Labs designed, developed, and deployed its internal telemedicine platform as a scalable, high-performance solution, allowing real-time hospital-wide communication while maximizing its existing infrastructure investments.

1. Core System Development from the Ground Up

  • Architected and built a fully integrated telemedicine platform tailored for its internal workflows.

  • Designed a secure, HIPAA-compliant communication system for patient-doctor-nurse collaboration.

  • Ensured a scalable backend architecture capable of handling thousands of concurrent sessions.

2. Seamless Video & Phone Endpoint Integration

  • Integrated its existing video conferencing hardware into the telemedicine platform.

  • Enabled hospital-wide communication across all video and phone endpoints.

  • Developed smart routing & call management features to automate doctor-nurse-patient connections.

3. Family & Translator Participation Feature

  • Built an invite system allowing patients to include family members and translators in telemedicine sessions.

  • Developed a multi-party video calling interface for seamless real-time engagement.

  • Ensured secure access controls & authentication to maintain privacy and compliance.

4. Performance Optimization & Infrastructure Utilization

  • Designed the system to maximize its existing hardware investments.

  • Implemented load balancing and failover mechanisms for uninterrupted telehealth sessions.

  • Ensured high-quality, low-latency video and voice communication across the network.

5. Improving Doctor Productivity & Hospital Efficiency

  • Created an intuitive UI/UX to minimize training time for doctors, nurses, and hospital staff.

  • Automated patient-doctor session scheduling to reduce wait times.

  • Implemented advanced reporting & analytics to track hospital-wide telemedicine adoption and impact.

Results & Impact

  • Fully Integrated Internal Telemedicine System – It successfully launched a custom-built telemedicine solution that seamlessly connects doctors, nurses, patients, family members, and translators.

  • Enhanced Doctor & Nurse Productivity – Doctors were able to manage more patient interactions efficiently, improving overall care delivery.

  • Optimized Use of Existing Infrastructure – It fully leveraged its video and phone hardware, reducing the need for new investments.

  • Seamless Family & Translator Participation – Patients could easily invite family members and translators, improving engagement and patient comfort.

  • Scalable & Reliable Communication – The system handled high call volumes with low latency and zero downtime.

Why Choose SumTech Labs

✔ Expertise in Healthcare IT & Telemedicine – Proven ability to design & develop scalable, HIPAA-compliant healthcare solutions.
✔ Seamless Video & Phone Endpoint Integration – Deep experience integrating hospital communication infrastructure.
✔ Cost-Conscious, Infrastructure-Optimized Solution – Maximized existing hardware investments, ensuring cost efficiency.
✔ Secure, Scalable, and Reliable Platform – Delivered a high-performance system capable of supporting thousands of hospital-wide sessions.
✔ Seamless Collaboration – Embedded into its internal teams, ensuring aligned development and fast execution.

Conclusion

By partnering with SumTech Labs, it successfully implemented an internal telemedicine system, revolutionizing hospital-wide communication, enhancing doctor efficiency, and improving patient experiences. The solution enabled it to fully utilize its existing video and phone infrastructure, ensuring maximum ROI while driving innovation in healthcare IT.


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