top of page
Case Study: Building UCaaS Platform with SumTech Labs

Client Overview

Industry: Unified Communications as a Service (UCaaS), Enterprise Collaboration
Headquarters: New York, NY, USA

It is a leading provider of Unified Communications (UC) and collaboration solutions, specializing in Cisco-based UCaaS. Their fully managed cloud-hosted collaboration platform delivers voice, video, messaging, and presence services, enabling businesses to reduce IT overhead, scale efficiently, and integrate seamlessly with enterprise tools.

To develop, launch, and scale their UCaaS platform, it partnered with SumTech Labs as their core engineering team. From inception to launch, SumTech Labs was responsible for platform engineering, product design, infrastructure scaling, security, SSO development, OpenAM integration, and ongoing maintenance.

Challenges

  1. Building a Fully Managed UCaaS Platform from the Ground Up
    a. Needed a scalable cloud-based platform for real-time voice, video, and messaging.
    b. Ensured enterprise-grade security and high availability.

  2. SSO Development & OpenAM Integration
    a. Required Single Sign-On (SSO) authentication for seamless enterprise access.
    b. Integrated OpenAM for identity and access management across all UCaaS services.

  3. Scalability, Performance, & Infrastructure Optimization
    a. The platform needed multi-tenant cloud scalability to support growing enterprise customers.
    b. Required redundant data centers for 99.99% uptime and failover reliability.

  4. Seamless Integration with Enterprise Tools
    a. Needed Microsoft Active Directory/LDAP, CRM, and third-party API integrations.
    b. Required custom workflows for enterprise communications.

  5. Ongoing Maintenance, Feature Development & Support
    a. Fidelus required continuous updates, security patches, and performance monitoring.
    b. Ensured Tier 1–3 support and real-time monitoring to prevent service disruptions.

SumTech Labs' Approach

For 10+ years, SumTech Labs has been its core engineering partner, providing end-to-end platform development, AI automation, security integrations, and cloud infrastructure scaling.

1. Core Platform Engineering & Development

  • Designed & built the entire UCaaS platform from the ground up.

  • Developed real-time voice, video, and messaging features with multi-tenant capabilities.

  • Built a scalable cloud-native architecture optimized for enterprise collaboration.

2. SSO Development & OpenAM Integration

  • Implemented Single Sign-On (SSO) authentication for seamless enterprise access.

  • Integrated OpenAM for centralized identity and access management, ensuring secure login and session handling.

  • Developed role-based access control (RBAC) to manage user permissions and security policies.

3. Scalable Cloud Infrastructure & Performance Optimization

  • Designed a multi-region, high-availability infrastructure to support thousands of concurrent users.

  • Implemented auto-scaling mechanisms to handle fluctuating workloads without service disruptions.

  • Optimized VoIP call routing & media streaming for low-latency, high-quality communication.

4. Enterprise Integration & Workflow Automation

  • Integrated Microsoft Active Directory, LDAP, and CRM systems for seamless data sync.

  • Developed custom APIs & connectors, ensuring smooth workflow automation between UCaaS and enterprise applications.

  • Enabled real-time provisioning & de-provisioning for user management automation.

5. Continuous Security, Maintenance, & Feature Updates

  • Provided real-time monitoring, Tier 1–3 support, and proactive issue detection.

  • Ensured regular security updates, vulnerability patching, and compliance automation.

  • Delivered continuous feature enhancements, improving usability, integrations, and system performance.

Results & Impact

  • Successfully Built & Launched the UCaaS Platform – Delivered a high-performance, scalable solution ready for enterprise adoption.

  • Seamless SSO & OpenAM Integration – Enabled secure, frictionless access for enterprise users.

  • Enterprise-Grade Performance & Scalability – Designed a multi-tenant, auto-scaling architecture ensuring 99.99% uptime.

  • Deep Integrations with Enterprise Tools – Fully integrated with Active Directory, CRM systems, and collaboration tools.

  • Cost-Effective, Future-Proof Development – Delivered a high-value, cost-efficient UCaaS solution for long-term growth.

Why Choose SumTech Labs

✔ Expertise in UCaaS & Unified Communications – Proven experience in building, scaling, and securing cloud-hosted communication platforms.
✔ Seamless SSO & OpenAM Expertise – Delivered enterprise-grade identity & access management solutions.
✔ End-to-End Product Development – Built the entire platform from scratch, handling architecture, infrastructure, and integrations.
✔ Cost-Conscious, Scalable Engineering – Provided high-performance solutions at optimized costs.
✔ Continuous Support & Innovation – Ensured ongoing platform maintenance, security updates, and feature expansion.

Conclusion

By partnering with SumTech Labs, it successfully developed and launched a fully managed UCaaS platform, enabling enterprise-wide collaboration, seamless identity management, and scalable cloud communication. SumTech Labs continues to provide engineering, security, and infrastructure support, ensuring long-term platform success.


Looking to build a scalable, secure cloud communications platform?

Interested in Building with Us?

Let’s connect and explore how we can turn your next big idea into a winning reality.

bottom of page