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Case Study: Powering  Unified Communications Solutions with SumTech Labs

Client Overview

Industry: Unified Communications (UC) Management & Automation
Headquarters: New York, NY, USA
Core Focus: Streamlining Cisco Unified Communications (UC) provisioning and administration

It specializes in developing automation and management solutions for Cisco Unified Communications Manager (CUCM). Their products simplify provisioning, contact management, site configuration, and attendant consoles for enterprises and managed service providers (MSPs).

As it is sought to build, expand, and scale their suite of products, they needed an experienced, cost-conscious, and highly skilled engineering partner who could act as an extension of their in-house team. SumTech Labs became that trusted partner, providing core engineering support for over a decade.

Challenges

  1. Building from the Ground Up: Company needed a development partner with deep product engineering expertise to build their entire software suite from scratch.

  2. MVP Development for Multiple Products: Each of its products required rapid prototyping and development to validate their market fit.

  3. Scaling Performance & Infrastructure: As demand grew, the platform needed optimizations to handle high-volume UC provisioning across enterprises.

  4. Cost-Conscious Development: Company sought high-quality engineering without the heavy overhead of hiring an in-house development team for every role.

  5. Seamless Team Integration: The engineering partner had to function as a true extension of its product team, collaborating closely on long-term innovation.

  6. Quality Assurance (QA): Ensuring the reliability, security, and performance of UC management tools was critical to their enterprise customers.

SumTech Labs' Approach

For the past 10 years, SumTech Labs has been a strategic technology partner, playing an instrumental role in building, enhancing, and maintaining its suite of products.

1. Building the Entire Platform from the Ground Up

  • Developed Provisioning Manager, Contact Manager, Site Builder, and Console from scratch.

  • Designed and implemented robust software architectures optimized for scalability and security.

  • Built enterprise-grade solutions capable of managing complex UC environments across multiple locations.

2. MVP Development & Product Engineering

  • Rapidly developed initial Minimum Viable Products (MVPs) for each software solution, allowing it to enter the market quickly.

  • Focused on user-centric design and streamlined provisioning workflows, ensuring intuitive solutions for enterprise IT teams.

  • Provided continuous product enhancements based on customer feedback and industry trends.

3. Cost-Conscious Engineering

  • Delivered high-quality software development at a fraction of the cost of building an in-house enterprise engineering team.

  • Leveraged open-source technologies and cloud-native architectures to minimize operational costs.

  • Optimized licensing, infrastructure, and cloud resource usage to reduce overall expenses.

4. Scaling Platform Performance & Infrastructure

  • Implemented scalable database architectures and optimized system performance for handling large-scale UC deployments.

  • Developed multi-cluster management capabilities, enabling seamless provisioning across multiple Cisco CUCM instances.

  • Designed automated scaling solutions to ensure high availability and performance under heavy usage.

5. Seamless Integration with its Core Engineering Team

  • Operated as an embedded team, collaborating directly with its in-house engineers, product managers, and leadership.

  • Adopted Agile and DevOps methodologies to accelerate development cycles and ensure smooth releases.

  • Provided expertise from PhD and Master’s degree holders in Computer Science, ensuring top-tier engineering execution.

6. QA & Continuous Improvement

  • Established automated testing frameworks to maintain product reliability and security.

  • Conducted performance testing to ensure that provisioning and administration tools met enterprise standards.

  • Provided ongoing support and maintenance, ensuring long-term product stability and evolution.

Results & Impact

  • All Labs products successfully built & launched – SumTech Labs played a key role in bringing vision to life.

  • High-performance, enterprise-class solutions – Ensured seamless management of large-scale Cisco UC environments.

  • Cost-effective development – Delivered enterprise-grade engineering at a competitive cost.

  • Scalable infrastructure – Supported large-scale provisioning for enterprises & managed service providers.

  • 10+ years of trusted partnership – Became a long-term strategic partner embedded in its engineering team.

Why Choose SumTech Labs

✔ Expertise in Building Scalable Platforms – Extensive experience in developing SaaS and enterprise software from scratch.
✔ Seamless Team Integration – Functioned as a true extension of its core product and engineering teams.
✔ Cost-Conscious Development – Provided top-tier engineering talent at a fraction of the cost of in-house hiring.
✔ Commitment to Innovation & Quality – Ensured high-performing, enterprise-grade solutions tailored to UC industry needs.

Conclusion

By partnering with SumTech Labs, company successfully built a full suite of Unified Communications management solutions, establishing itself as a leader in Cisco UC provisioning and automation.


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